# CVE-2024-57728: SimpleHelp Path Traversal

> Admin users can upload crafted zip files to execute arbitrary code on the host via path traversal in SimpleHelp remote support software.

- **Severity:** High 7.2 (`CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:H/A:H`)
- **Exploited in the wild:** Yes, since 24 Apr 2026 (CISA KEV), used in ransomware
- **Login needed:** An administrator
- **Attackable:** Over the internet
- **Victim action needed:** Not needed
- **Fix available:** No
- **Published:** 15 Jan 2025
- **Updated:** 4 Aug 2026
- **Also known as:** GHSA-mchm-7mqx-7299

## What is CVE-2024-57728?

CVE-2024-57728 is a high-severity path traversal vulnerability in n/a, published on 15 Jan 2025. An attacker needs administrator access to exploit it, with no action from the victim.

### Official description

SimpleHelp remote support software v5.5.7 and before allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.

Weakness: CWE-59 (Improper Link Resolution Before File Access), CWE-22 (Improper Limitation of a Pathname to a Restricted Directory)

## Which versions are affected by CVE-2024-57728?

It affects 1 product.


Products: Simple-Help Simplehelp.

## How do I fix CVE-2024-57728?

No fix has been published for CVE-2024-57728 yet. Limit exposure of the affected software until one is available. US federal agencies must fix it by 8 May 2026.

## Is CVE-2024-57728 being exploited?

Yes. Attackers have exploited CVE-2024-57728 in the wild since at least 24 Apr 2026, including in ransomware campaigns.

Public exploit code:

- SimpleHelp <= 5.5.7 - Arbitrary File Upload (nuclei): http/cves/2024/CVE-2024-57728.yaml

## Other vulnerabilities in n/a

- [CVE-2024-57726](https://insights.sbomify.com/CVE-2024-57726/): SimpleHelp Missing Authorization (critical 9.9, exploited in the wild)
- [CVE-2026-48558](https://insights.sbomify.com/CVE-2026-48558/): SimpleHelp Authentication Bypass (critical 9.5, exploited in the wild)
- [CVE-2024-57727](https://insights.sbomify.com/CVE-2024-57727/): SimpleHelp Path Traversal (critical 9.1, exploited in the wild)
- [CVE-2025-36727](https://insights.sbomify.com/CVE-2025-36727/): SimpleHelp Inclusion of functionality from untrusted control sphere (high 8.3)
- [CVE-2025-36728](https://insights.sbomify.com/CVE-2025-36728/): SimpleHelp Cross Site Request Forgery (medium 6.3)

## Fix prompt for AI coding agents

```text
Check this codebase for CVE-2024-57728 and fix it if it is affected.

What it is: CVE-2024-57728 is a high-severity path traversal vulnerability in n/a, published on 15 Jan 2025. An attacker needs administrator access to exploit it, with no action from the victim.
Exploitation: Yes. Attackers have exploited CVE-2024-57728 in the wild since at least 24 Apr 2026, including in ransomware campaigns.

Affected product: n/a. No package-level version data is available, so check the vendor advisory linked from the reference page.

Task:
1. Search the dependency manifests and lockfiles (for example package.json, package-lock.json, requirements.txt, poetry.lock, uv.lock, pom.xml, build.gradle, go.mod, Cargo.lock, Gemfile.lock) and any Dockerfiles for the affected packages, including transitive dependencies.
2. If an affected version is in use, upgrade it to the fixed version for its release line with the project's package manager, so the lockfile is regenerated. Prefer the smallest upgrade that fixes it.
3. If there is no fix, or the upgrade would break the build, do not guess: explain the risk and the safest workaround instead.
4. Run the tests and summarise what changed and why.
5. If nothing in the project is affected, say so and change nothing.

Reference: https://insights.sbomify.com/CVE-2024-57728/ (Markdown: https://insights.sbomify.com/CVE-2024-57728/index.md)
```

## Sources

- CVE record: https://www.cve.org/CVERecord?id=CVE-2024-57728
- NVD: https://nvd.nist.gov/vuln/detail/CVE-2024-57728
- OSV: https://osv.dev/vulnerability/CVE-2024-57728

---
From sbomify Insights: https://insights.sbomify.com/CVE-2024-57728/
Summaries are generated and may contain mistakes; the official description above is the record.