{"answers":{"affected":"It affects 1 product.","exploited":"There is no known exploitation of CVE-2024-6540 in the wild and no public exploit code.","fix":"No fix has been published for CVE-2024-6540 yet. Limit exposure of the affected software until one is available.","what":"CVE-2024-6540 is a medium-severity vulnerability in Otrs Otrs, published on 15 Jul 2024. Any signed-in user can exploit it over the network, and only if a user opens a file or follows a link."},"fix_prompt":"Check this codebase for CVE-2024-6540 and fix it if it is affected.\n\nWhat it is: CVE-2024-6540 is a medium-severity vulnerability in Otrs Otrs, published on 15 Jul 2024. Any signed-in user can exploit it over the network, and only if a user opens a file or follows a link.\nExploitation: There is no known exploitation of CVE-2024-6540 in the wild and no public exploit code.\n\nAffected product: Otrs Otrs. No package-level version data is available, so check the vendor advisory linked from the reference page.\n\nTask:\n1. Search the dependency manifests and lockfiles (for example package.json, package-lock.json, requirements.txt, poetry.lock, uv.lock, pom.xml, build.gradle, go.mod, Cargo.lock, Gemfile.lock) and any Dockerfiles for the affected packages, including transitive dependencies.\n2. If an affected version is in use, upgrade it to the fixed version for its release line with the project's package manager, so the lockfile is regenerated. Prefer the smallest upgrade that fixes it.\n3. If there is no fix, or the upgrade would break the build, do not guess: explain the risk and the safest workaround instead.\n4. Run the tests and summarise what changed and why.\n5. If nothing in the project is affected, say so and change nothing.\n\nReference: https://insights.sbomify.com/CVE-2024-6540/ (Markdown: https://insights.sbomify.com/CVE-2024-6540/index.md)","id":"CVE-2024-6540","markdown":"https://insights.sbomify.com/CVE-2024-6540/index.md","name":"CVE-2024-6540","record":{"aliases":["GHSA-4h57-3gmx-g682"],"analysis":{"component_type":"web_application","fix_type":"patch","impacts":["data_read"],"network_reachable":"yes","non_default_config":true,"product_category":"OTRS ticket system","requires_auth":"low_privilege","summary":"Authorized users can access other customers' ticket data via export if the legacy search engine is disabled.","user_interaction":"required","vuln_class":"information_disclosure"},"analysis_generated_by":"qwen3.8-flash-next","assigner":"OTRS","cpe":[{"product":"otrs","vendor":"otrs"}],"cvss":{"score":5.7,"severity":"medium","source":"cna","vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N","version":"3.1"},"cwes":[{"id":"CWE-790","name":"Improper Filtering of Special Elements"}],"description":"Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator.\nThis issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x","ecosystems":[],"exploits":{"exploitdb":0,"first_seen":null,"github_poc":0,"max_poc_stars":null,"metasploit":0,"nuclei":0,"refs":[],"tier":"none_known"},"has_fix":null,"headline":"Information exlosure in external interface","id":"CVE-2024-6540","indexable":true,"kev":null,"kind":"cve","links":{"ecosystem":null,"product":"otrs:otrs","products":["otrs:otrs"],"type":"information_disclosure","year":"2024"},"n_packages":0,"n_references":1,"next":{"headline":"Information Disclosure and Integrity Violation via Improper Message Context Handling in Multiple WSO2 Products","id":"CVE-2024-6541"},"packages":[],"prev":{"headline":"heyewei SpringBootCMS Guestbook guestbook cross site scripting","id":"CVE-2024-6539"},"products":["OTRS"],"published":"2024-07-15","related":[{"cvss_score":9.1,"headline":"SQL Injection via MySQL Quote Method","id":"CVE-2026-48188","kev_date_added":null,"published":"2026-06-01"},{"cvss_score":8.8,"headline":"SQL injection in n/a","id":"CVE-2013-4717","kev_date_added":null,"published":"2021-08-09"},{"cvss_score":8.8,"headline":"Code injection in n/a","id":"CVE-2017-14635","kev_date_added":null,"published":"2017-09-21"},{"cvss_score":8.7,"headline":"SSL Certificates are not checked for E-Mail Handling","id":"CVE-2023-5422","kev_date_added":null,"published":"2023-10-16"},{"cvss_score":8.1,"headline":"Password is send back to client","id":"CVE-2023-6254","kev_date_added":null,"published":"2023-11-27"},{"cvss_score":7.6,"headline":"Information disclouse and DoS via websocket push events","id":"CVE-2023-2534","kev_date_added":null,"published":"2023-05-08"},{"cvss_score":7.5,"headline":"DoS attack using email","id":"CVE-2022-39052","kev_date_added":null,"published":"2022-10-17"}],"sources":[{"class":"attribution","licence":"CVE Terms of Use (MITRE)","name":"CVE List","prefix":"CVE"},{"class":"attribution","licence":"US public information, NVD API terms","name":"NVD"},{"class":"attribution","licence":"CWE Terms of Use","name":"CWE (MITRE)"},{"class":"attribution","licence":"FIRST CVSS licence","name":"CVSS (FIRST)"}],"ssvc":{"automatable":"no","exploitation":"none","technical_impact":"partial"},"state":"PUBLISHED","updated":"2024-08-01","vendors":["OTRS AG"]},"summary":"Authorized users can access other customers' ticket data via export if the legacy search engine is disabled.","url":"https://insights.sbomify.com/CVE-2024-6540/"}