# CVE-2024-7569: Information disclosure in ITSM

> Unauthenticated attackers can obtain OIDC client secrets via debug information in Ivanti ITSM, potentially leading to unauthorized access.

- **Severity:** Critical 9.6 (`CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:H/I:H/A:H`)
- **Exploited in the wild:** Not known
- **Login needed:** Not needed
- **Attackable:** Over the internet
- **Victim action needed:** A user has to click or open something
- **Fix available:** No
- **Published:** 13 Aug 2024
- **Updated:** 16 Aug 2024
- **Also known as:** GHSA-rj6p-94v3-4ccp

## What is CVE-2024-7569?

CVE-2024-7569 is a critical vulnerability in Ivanti ITSM, published on 13 Aug 2024. An attacker can exploit it over the internet without logging in, and only if a user opens a file or follows a link.

### Official description

An information disclosure vulnerability in Ivanti ITSM on-prem and Neurons for ITSM versions 2023.4 and earlier allows an unauthenticated attacker to obtain the OIDC client secret via debug information.

Weakness: CWE-922 (Insecure Storage of Sensitive Information), CWE-215 (Insertion of Sensitive Information Into Debugging Code)

## Which versions are affected by CVE-2024-7569?

It affects 1 product.


Products: Ivanti Neurons for Itsm.

## How do I fix CVE-2024-7569?

No fix has been published for CVE-2024-7569 yet. Limit exposure of the affected software until one is available.

## Is CVE-2024-7569 being exploited?

There is no known exploitation of CVE-2024-7569 in the wild and no public exploit code.

## Other vulnerabilities in Ivanti ITSM

- [CVE-2026-12645](https://insights.sbomify.com/CVE-2026-12645/): Missing authorization in Ivanti Neurons for ITSM (critical 9.9)
- [CVE-2026-12646](https://insights.sbomify.com/CVE-2026-12646/): Missing authorization in Ivanti Neurons for ITSM (critical 9.9)
- [CVE-2026-12647](https://insights.sbomify.com/CVE-2026-12647/): Missing authorization in Ivanti Neurons for ITSM (critical 9.9)
- [CVE-2026-12650](https://insights.sbomify.com/CVE-2026-12650/): Deserialization in Neurons for ITSM (critical 9.9)
- [CVE-2023-46808](https://insights.sbomify.com/CVE-2023-46808/): File upload in ITSM (critical 9.9)

## Fix prompt for AI coding agents

```text
Check this codebase for CVE-2024-7569 and fix it if it is affected.

What it is: CVE-2024-7569 is a critical vulnerability in Ivanti ITSM, published on 13 Aug 2024. An attacker can exploit it over the internet without logging in, and only if a user opens a file or follows a link.
Exploitation: There is no known exploitation of CVE-2024-7569 in the wild and no public exploit code.

Affected product: Ivanti ITSM. No package-level version data is available, so check the vendor advisory linked from the reference page.

Task:
1. Search the dependency manifests and lockfiles (for example package.json, package-lock.json, requirements.txt, poetry.lock, uv.lock, pom.xml, build.gradle, go.mod, Cargo.lock, Gemfile.lock) and any Dockerfiles for the affected packages, including transitive dependencies.
2. If an affected version is in use, upgrade it to the fixed version for its release line with the project's package manager, so the lockfile is regenerated. Prefer the smallest upgrade that fixes it.
3. If there is no fix, or the upgrade would break the build, do not guess: explain the risk and the safest workaround instead.
4. Run the tests and summarise what changed and why.
5. If nothing in the project is affected, say so and change nothing.

Reference: https://insights.sbomify.com/CVE-2024-7569/ (Markdown: https://insights.sbomify.com/CVE-2024-7569/index.md)
```

## Sources

- CVE record: https://www.cve.org/CVERecord?id=CVE-2024-7569
- NVD: https://nvd.nist.gov/vuln/detail/CVE-2024-7569
- OSV: https://osv.dev/vulnerability/CVE-2024-7569

---
From sbomify Insights: https://insights.sbomify.com/CVE-2024-7569/
Summaries are generated and may contain mistakes; the official description above is the record.