CVE-2025-13534 Privilege escalation in ELEX WordPress HelpDesk & Customer Ticketing System

Medium 6.3 Published 2 Dec 2025 Updated 8 Apr 2026

Authenticated contributors can escalate privileges to helpdesk administrator via missing authorization checks in the ELEX WordPress HelpDesk plugin.

Exploited in the wild: Not known
Login needed: Any signed-in user
Attackable: Over the internet
Victim action needed: Not needed
Fix: None listed

What is CVE-2025-13534?

CVE-2025-13534 is a medium-severity vulnerability in elextensions ELEX WordPress HelpDesk & Customer Ticketing System, published on 2 Dec 2025. Any signed-in user can exploit it over the network, with no action from the victim.

Official description

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Privilege Escalation in all versions up to, and including, 3.3.2. This is due to missing authorization checks on the eh_crm_edit_agent AJAX action. This makes it possible for authenticated attackers, with Contributor-level access and above, to escalate their WSDesk privileges from limited "Reply Tickets" permissions to full helpdesk administrator capabilities, gaining unauthorized access to ticket management, settings configuration, agent administration, and sensitive customer data.

Weakness: CWE-269

Which versions are affected by CVE-2025-13534?

It affects 1 product.

Products include Elula Wsdesk.

How do I fix CVE-2025-13534?

No fix has been published for CVE-2025-13534 yet. Limit exposure of the affected software until one is available.

Is CVE-2025-13534 being exploited?

There is no known exploitation of CVE-2025-13534 in the wild and no public exploit code.

Sources

Also known as GHSA-2mh8-mqmp-3xq6.