# CVE-2025-20114: Cisco Unified Intelligence Center Insecure Direct Object Reference Vulnerability

> Authenticated attackers can access other users' data via insecure direct object reference in the API, requiring a patch.

- **Severity:** Medium 4.3 (`CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N`)
- **Exploited in the wild:** Not known
- **Login needed:** Any signed-in user
- **Attackable:** Over the internet
- **Victim action needed:** Not needed
- **Fix available:** No
- **Published:** 21 May 2025
- **Updated:** 26 Feb 2026
- **Also known as:** GHSA-9r82-ff34-6w3x

## What is CVE-2025-20114?

CVE-2025-20114 is a medium-severity missing authorization vulnerability in Cisco Unified Contact Center Express, published on 21 May 2025. Any signed-in user can exploit it over the network, with no action from the victim.

### Official description

A vulnerability in the API of Cisco Unified Intelligence Center could allow an authenticated, remote attacker to perform a horizontal privilege escalation attack on an affected system.

This vulnerability is due to insufficient validation of user-supplied parameters in API requests. An attacker could exploit this vulnerability by submitting crafted API requests to an affected system to execute an insecure direct object reference attack. A successful exploit could allow the attacker to access specific data that is associated with different users on the affected system.

Weakness: CWE-639 (Authorization Bypass Through User-Controlled Key)

## Which versions are affected by CVE-2025-20114?

It affects 2 products.


Products: Cisco Unified Contact Center Express, Cisco Unified Intelligence Center.

## How do I fix CVE-2025-20114?

No fix has been published for CVE-2025-20114 yet. Limit exposure of the affected software until one is available.

## Is CVE-2025-20114 being exploited?

There is no known exploitation of CVE-2025-20114 in the wild and no public exploit code.

## Other vulnerabilities in Cisco Unified Contact Center Express

- [CVE-2025-20354](https://insights.sbomify.com/CVE-2025-20354/): Cisco Unified Contact Center Express Remote Code Execution Vulnerability (critical 9.8)
- [CVE-2020-3280](https://insights.sbomify.com/CVE-2020-3280/): Cisco Unified Contact Center Express Remote Code Execution Vulnerability (critical 9.8)
- [CVE-2018-0403](https://insights.sbomify.com/CVE-2018-0403/): Information disclosure in Cisco Unified Contact Center Express unknown (critical 9.8)
- [CVE-2022-20658](https://insights.sbomify.com/CVE-2022-20658/): Privilege escalation in Cisco Unified Contact Center Domain Manager (critical 9.6)
- [CVE-2025-20358](https://insights.sbomify.com/CVE-2025-20358/): Cisco Unified Contact Center Express Editor Authentication Bypass Vulnerability (critical 9.4)

## Fix prompt for AI coding agents

```text
Check this codebase for CVE-2025-20114 and fix it if it is affected.

What it is: CVE-2025-20114 is a medium-severity missing authorization vulnerability in Cisco Unified Contact Center Express, published on 21 May 2025. Any signed-in user can exploit it over the network, with no action from the victim.
Exploitation: There is no known exploitation of CVE-2025-20114 in the wild and no public exploit code.

Affected product: Cisco Unified Contact Center Express. No package-level version data is available, so check the vendor advisory linked from the reference page.

Task:
1. Search the dependency manifests and lockfiles (for example package.json, package-lock.json, requirements.txt, poetry.lock, uv.lock, pom.xml, build.gradle, go.mod, Cargo.lock, Gemfile.lock) and any Dockerfiles for the affected packages, including transitive dependencies.
2. If an affected version is in use, upgrade it to the fixed version for its release line with the project's package manager, so the lockfile is regenerated. Prefer the smallest upgrade that fixes it.
3. If there is no fix, or the upgrade would break the build, do not guess: explain the risk and the safest workaround instead.
4. Run the tests and summarise what changed and why.
5. If nothing in the project is affected, say so and change nothing.

Reference: https://insights.sbomify.com/CVE-2025-20114/ (Markdown: https://insights.sbomify.com/CVE-2025-20114/index.md)
```

## Sources

- CVE record: https://www.cve.org/CVERecord?id=CVE-2025-20114
- NVD: https://nvd.nist.gov/vuln/detail/CVE-2025-20114
- OSV: https://osv.dev/vulnerability/CVE-2025-20114

---
From sbomify Insights: https://insights.sbomify.com/CVE-2025-20114/
Summaries are generated and may contain mistakes; the official description above is the record.