CVE-2025-20273 Cisco Unified Intelligent Contact Management Enterprise Cross-Site Scripting vulnerability

Medium 6.1 Published 4 Jun 2025 Updated 4 Jun 2025

An unauthenticated remote attacker can execute arbitrary script code or access sensitive browser-based information by tricking a user into clicking a crafted link in the Cisco Unified ICM web interface.

Exploited in the wild: Not known
Login needed: Not needed
Attackable: Over the internet
Victim action needed: A user has to click or open something
Fix: None listed

What is CVE-2025-20273?

CVE-2025-20273 is a medium-severity cross-site scripting vulnerability in Cisco Unified Intelligent Contact Management Enterprise, published on 4 Jun 2025. An attacker can exploit it over the internet without logging in, and only if a user opens a file or follows a link.

Official description

A vulnerability in the web-based management interface of Cisco Unified Intelligent Contact Management Enterprise could allow an unauthenticated, remote attacker to conduct a cross-site scripting (XSS) attack against a user of the web-based management interface of an affected device. This vulnerability is due to insufficient user input validation. An attacker could exploit this vulnerability by persuading a user of the interface to click a crafted link. A successful exploit could allow the attacker to execute arbitrary script code in the context of the affected interface or access sensitive, browser-based information.

Weakness: CWE-79

Which versions are affected by CVE-2025-20273?

It affects 1 product.

Products include Cisco Unified Intelligent Contact Management Enterprise.

How do I fix CVE-2025-20273?

No fix has been published for CVE-2025-20273 yet. Limit exposure of the affected software until one is available.

Escape output for the context it lands in and set a strict Content Security Policy. Upgrading the affected component is the real fix. More about Cross-site scripting.

Is CVE-2025-20273 being exploited?

There is no known exploitation of CVE-2025-20273 in the wild and no public exploit code.

Sources

Also known as GHSA-84g4-p7mq-4x35.