CVE-2025-24388 Unsafe handling of AJAX calls
Authenticated agents or admins can inject parameters via AJAX calls in OTRS, potentially escalating privileges or modifying data.
- Exploited in the wild
- Not known
- Login needed
- An administrator
- Attackable
- Over the internet
- Victim action needed
- Not needed
- Fix
- None listed
What is CVE-2025-24388?
CVE-2025-24388 is a low-severity vulnerability in ((OTRS)) Community Edition, published on 16 Jun 2025. An attacker needs administrator access to exploit it, with no action from the victim.
Official description
A vulnerability in the OTRS Admin Interface and Agent Interface (versions before OTRS 8) allow parameter injection due to for an autheniticated agent or admin user.
This issue affects:
* OTRS 7.0.X
* OTRS 8.0.X * OTRS 2023.X * OTRS 2024.X * OTRS 2025.X
* ((OTRS)) Community Edition: 6.0.x
Products based on the ((OTRS)) Community Edition also very likely to be affected
Weakness: CWE-184
Which versions are affected by CVE-2025-24388?
How do I fix CVE-2025-24388?
No fix has been published for CVE-2025-24388 yet. Limit exposure of the affected software until one is available.
Is CVE-2025-24388 being exploited?
There is no known exploitation of CVE-2025-24388 in the wild and no public exploit code.
Sources
Also known as GHSA-3gw9-qxrf-m4p6.