# CVE-2025-2495: Stored Cross-Site Scripting (XSS) vulnerability in Softdial Contact Center

> Attackers can inject JavaScript via XML uploads to steal login credentials or redirect users in Softdial Contact Center.

- **Severity:** Medium 5.3 (`CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:P/VC:N/VI:N/VA:N/SC:L/SI:L/SA:N`)
- **Exploited in the wild:** Not known
- **Login needed:** Not needed
- **Attackable:** Over the internet
- **Victim action needed:** A user has to click or open something
- **Fix available:** No
- **Published:** 18 Mar 2025
- **Updated:** 18 Mar 2025
- **Also known as:** GHSA-cx7h-mwrp-wffc

## What is CVE-2025-2495?

CVE-2025-2495 is a medium-severity cross-site scripting vulnerability in Sytel Ltd Softdial Contact Center, published on 18 Mar 2025. An attacker can exploit it over the internet without logging in, and only if a user opens a file or follows a link.

### Official description

Stored Cross-Site Scripting (XSS) in Softdial Contact Center of Sytel Ltd. This vulnerability allows an attacker to upload XML files to the server with JavaScript code injected via the ‘/softdial/scheduler/save.php’ resource. The injected code will execute when the uploaded file is loaded via the ‘/softdial/scheduler/load.php’ resource and can redirect the victim to malicious sites or steal their login information to spoof their identity.

Weakness: CWE-79 (Improper Neutralization of Input During Web Page Generation)

## Which versions are affected by CVE-2025-2495?

It affects 1 product.


Products: Sytel Softdial Contact Center.

## How do I fix CVE-2025-2495?

No fix has been published for CVE-2025-2495 yet. Limit exposure of the affected software until one is available.

## Is CVE-2025-2495 being exploited?

There is no known exploitation of CVE-2025-2495 in the wild and no public exploit code.

## Other vulnerabilities in Sytel Ltd Softdial Contact Center

- [CVE-2025-2493](https://insights.sbomify.com/CVE-2025-2493/): Path Traversal vulnerability in Softdial Contact Center (high 8.7)
- [CVE-2025-2494](https://insights.sbomify.com/CVE-2025-2494/): Unrestricted file upload vulnerability in Softdial Contact Center (high 8.7)

## Fix prompt for AI coding agents

```text
Check this codebase for CVE-2025-2495 and fix it if it is affected.

What it is: CVE-2025-2495 is a medium-severity cross-site scripting vulnerability in Sytel Ltd Softdial Contact Center, published on 18 Mar 2025. An attacker can exploit it over the internet without logging in, and only if a user opens a file or follows a link.
Exploitation: There is no known exploitation of CVE-2025-2495 in the wild and no public exploit code.

Affected product: Sytel Ltd Softdial Contact Center. No package-level version data is available, so check the vendor advisory linked from the reference page.

Task:
1. Search the dependency manifests and lockfiles (for example package.json, package-lock.json, requirements.txt, poetry.lock, uv.lock, pom.xml, build.gradle, go.mod, Cargo.lock, Gemfile.lock) and any Dockerfiles for the affected packages, including transitive dependencies.
2. If an affected version is in use, upgrade it to the fixed version for its release line with the project's package manager, so the lockfile is regenerated. Prefer the smallest upgrade that fixes it.
3. If there is no fix, or the upgrade would break the build, do not guess: explain the risk and the safest workaround instead.
4. Run the tests and summarise what changed and why.
5. If nothing in the project is affected, say so and change nothing.

Reference: https://insights.sbomify.com/CVE-2025-2495/ (Markdown: https://insights.sbomify.com/CVE-2025-2495/index.md)
```

## Sources

- CVE record: https://www.cve.org/CVERecord?id=CVE-2025-2495
- NVD: https://nvd.nist.gov/vuln/detail/CVE-2025-2495
- OSV: https://osv.dev/vulnerability/CVE-2025-2495

---
From sbomify Insights: https://insights.sbomify.com/CVE-2025-2495/
Summaries are generated and may contain mistakes; the official description above is the record.