# CVE-2025-30878: WordPress JS Help Desk plugin <= 2.9.2 - Arbitrary File Deletion vulnerability

> An attacker can delete arbitrary files on the server via path traversal in the JS Help Desk WordPress plugin.

- **Severity:** High 8.6 (`CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:C/C:N/I:N/A:H`)
- **Exploited in the wild:** Not known
- **Login needed:** Not needed
- **Attackable:** Over the internet
- **Victim action needed:** Not needed
- **Fix available:** No
- **Published:** 1 Apr 2025
- **Updated:** 28 Apr 2026
- **Also known as:** GHSA-v8gm-mmxg-v36w

## What is CVE-2025-30878?

CVE-2025-30878 is a high-severity path traversal vulnerability in JoomSky JS Help Desk, published on 1 Apr 2025. An attacker can exploit it over the internet without logging in, with no action from the victim.

### Official description

Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal') vulnerability in JoomSky JS Help Desk js-support-ticket allows Path Traversal.This issue affects JS Help Desk: from n/a through <= 2.9.2.

Weakness: CWE-22 (Improper Limitation of a Pathname to a Restricted Directory)

## Which versions are affected by CVE-2025-30878?

It affects 1 product.


Products: Joomsky Js Help Desk.

## How do I fix CVE-2025-30878?

No fix has been published for CVE-2025-30878 yet. Limit exposure of the affected software until one is available.

## Is CVE-2025-30878 being exploited?

There is no known exploitation of CVE-2025-30878 in the wild and no public exploit code.

## Other vulnerabilities in JoomSky JS Help Desk

- [CVE-2025-30886](https://insights.sbomify.com/CVE-2025-30886/): WordPress JS Help Desk plugin <= 2.9.2 - SQL Injection vulnerability (critical 9.3)
- [CVE-2022-46838](https://insights.sbomify.com/CVE-2022-46838/): WordPress JS Help Desk plugin <= 2.7.1 - Unauthenticated Settings Change Vulnerability (critical 9.1)
- [CVE-2023-25444](https://insights.sbomify.com/CVE-2023-25444/): WordPress JS Help Desk – Best Help Desk & Support Plugin plugin <= 2.7.7 - Arbitrary File Upload vulnerability (critical 9.1)
- [CVE-2018-21002](https://insights.sbomify.com/CVE-2018-21002/): Cross-site request forgery in n/a (high 8.8)
- [CVE-2022-47151](https://insights.sbomify.com/CVE-2022-47151/): WordPress JS Help Desk plugin <= 2.7.1 - Unauth. SQL Injection Vulnerability (high 8.6)

## Fix prompt for AI coding agents

```text
Check this codebase for CVE-2025-30878 and fix it if it is affected.

What it is: CVE-2025-30878 is a high-severity path traversal vulnerability in JoomSky JS Help Desk, published on 1 Apr 2025. An attacker can exploit it over the internet without logging in, with no action from the victim.
Exploitation: There is no known exploitation of CVE-2025-30878 in the wild and no public exploit code.

Affected product: JoomSky JS Help Desk. No package-level version data is available, so check the vendor advisory linked from the reference page.

Task:
1. Search the dependency manifests and lockfiles (for example package.json, package-lock.json, requirements.txt, poetry.lock, uv.lock, pom.xml, build.gradle, go.mod, Cargo.lock, Gemfile.lock) and any Dockerfiles for the affected packages, including transitive dependencies.
2. If an affected version is in use, upgrade it to the fixed version for its release line with the project's package manager, so the lockfile is regenerated. Prefer the smallest upgrade that fixes it.
3. If there is no fix, or the upgrade would break the build, do not guess: explain the risk and the safest workaround instead.
4. Run the tests and summarise what changed and why.
5. If nothing in the project is affected, say so and change nothing.

Reference: https://insights.sbomify.com/CVE-2025-30878/ (Markdown: https://insights.sbomify.com/CVE-2025-30878/index.md)
```

## Sources

- CVE record: https://www.cve.org/CVERecord?id=CVE-2025-30878
- NVD: https://nvd.nist.gov/vuln/detail/CVE-2025-30878
- OSV: https://osv.dev/vulnerability/CVE-2025-30878

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From sbomify Insights: https://insights.sbomify.com/CVE-2025-30878/
Summaries are generated and may contain mistakes; the official description above is the record.