CVE-2025-48474 FreeScout Vulnerable to Insufficient Authorization

What is CVE-2025-48474?

CVE-2025-48474 is a medium-severity missing authorization vulnerability in freescout-help-desk freescout, published on 29 May 2025. Any signed-in user can exploit it over the network, with no action from the victim.

Official description

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, the application incorrectly checks user access rights for conversations. Users with show_only_assigned_conversations enabled can assign themselves to an arbitrary conversation from the mailbox to which they have access, thereby bypassing the restriction on viewing conversations. This issue has been patched in version 1.8.180.

Weakness: CWE-863

Which versions are affected by CVE-2025-48474?

It affects 1 product.

Products include Freescout Freescout.

How do I fix CVE-2025-48474?

No fix has been published for CVE-2025-48474 yet. Limit exposure of the affected software until one is available.

Upgrade, and check permissions on every request on the server, not only in the interface. More about Missing authorization.

Is CVE-2025-48474 being exploited?

There is no known exploitation of CVE-2025-48474 in the wild and no public exploit code.

Other vulnerabilities in freescout-help-desk freescout

• CVE-2026-28289 FreeScout 1.8.206 Patch Bypass for CVE-2026-27636 via Zero-Width Space Character Leads to Remote Code Execution Critical 10.0
• CVE-2026-27637 FreeScout's Predictable Authentication Token Enables Account Takeover Critical 9.8
• CVE-2026-32754 FreeScout: Stored XSS via Unescaped Email Template Rendering ({!! $thread->body !!}) Critical 9.3
• CVE-2024-29185 FreeScout OS Command Injection vulnerability Critical 9.1
• CVE-2026-40498 FreeScout has Authentication Bypass and Information Disclosure in SystemController via /system/cron High 8.9

Sources

• CVE record
• NVD
• OSV
• GitHub advisory
• How this page is made

Also known as GHSA-9wc4-vchw-mr3m.