# CVE-2026-14928: JS Help Desk < 3.1.4 - Subscriber+ Sensitive Information Disclosure via checkAIReplyTicketsBySubject

> Authenticated users can read other users' support ticket subjects and message bodies due to missing authorization checks in the JS Help Desk plugin.

- **Severity:** Medium 6.5 (`CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N`)
- **Exploited in the wild:** Not known
- **Login needed:** Any signed-in user
- **Attackable:** Over the internet
- **Victim action needed:** Not needed
- **Fix available:** No
- **Published:** 31 Jul 2026
- **Updated:** 31 Jul 2026
- **Also known as:** GHSA-ghj5-mpcj-95xg

## What is CVE-2026-14928?

CVE-2026-14928 is a medium-severity missing authorization vulnerability in Unknown JS Help Desk, published on 31 Jul 2026. Any signed-in user can exploit it over the network, with no action from the victim.

### Official description

The JS Help Desk  WordPress plugin before 3.1.4 does not perform authorization or ownership checks before returning support-ticket content in a nonce-gated search handler, allowing any authenticated user (Subscriber and above) to read the subject and full message body of every other user's support tickets.

Weakness: CWE-200 (Exposure of Sensitive Information to an Unauthorized Actor)

## Which versions are affected by CVE-2026-14928?


## How do I fix CVE-2026-14928?

No fix has been published for CVE-2026-14928 yet. Limit exposure of the affected software until one is available.

## Is CVE-2026-14928 being exploited?

It is not confirmed as exploited in the wild, but public exploit code for CVE-2026-14928 exists.

## Fix prompt for AI coding agents

```text
Check this codebase for CVE-2026-14928 and fix it if it is affected.

What it is: CVE-2026-14928 is a medium-severity missing authorization vulnerability in Unknown JS Help Desk, published on 31 Jul 2026. Any signed-in user can exploit it over the network, with no action from the victim.
Exploitation: It is not confirmed as exploited in the wild, but public exploit code for CVE-2026-14928 exists.

Affected product: Unknown JS Help Desk. No package-level version data is available, so check the vendor advisory linked from the reference page.

Task:
1. Search the dependency manifests and lockfiles (for example package.json, package-lock.json, requirements.txt, poetry.lock, uv.lock, pom.xml, build.gradle, go.mod, Cargo.lock, Gemfile.lock) and any Dockerfiles for the affected packages, including transitive dependencies.
2. If an affected version is in use, upgrade it to the fixed version for its release line with the project's package manager, so the lockfile is regenerated. Prefer the smallest upgrade that fixes it.
3. If there is no fix, or the upgrade would break the build, do not guess: explain the risk and the safest workaround instead.
4. Run the tests and summarise what changed and why.
5. If nothing in the project is affected, say so and change nothing.

Reference: https://insights.sbomify.com/CVE-2026-14928/ (Markdown: https://insights.sbomify.com/CVE-2026-14928/index.md)
```

## Sources

- CVE record: https://www.cve.org/CVERecord?id=CVE-2026-14928
- NVD: https://nvd.nist.gov/vuln/detail/CVE-2026-14928
- OSV: https://osv.dev/vulnerability/CVE-2026-14928

---
From sbomify Insights: https://insights.sbomify.com/CVE-2026-14928/
Summaries are generated and may contain mistakes; the official description above is the record.