CVE-2026-32752 FreeScout: Broken Access Control in ThreadPolicy — Any User Can Read/Edit All Customer Messages

None 0.0 Published 19 Mar 2026 Updated 20 Mar 2026

Any authenticated user can read and modify all customer messages across all mailboxes, bypassing permission controls in FreeScout.

Exploited in the wild: Not known
Login needed: Not needed
Attackable: Over the internet
Victim action needed: Not needed
Fix: None listed

What is CVE-2026-32752?

CVE-2026-32752 is a missing authorization vulnerability in freescout-help-desk freescout, published on 19 Mar 2026. An attacker can exploit it over the internet without logging in, with no action from the victim.

Official description

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. In versions 1.8.208 and below, the ThreadPolicy::edit() method contains a broken access control vulnerability that allows any authenticated user (regardless of role or mailbox access) to read and modify all customer-created thread messages across all mailboxes. This flaw enables silent modification of customer messages (evidence tampering), bypasses the entire mailbox permission model, and constitutes a GDPR/compliance violation. The issue has been fixed in version 1.8.209.

Weakness: CWE-284

Which versions are affected by CVE-2026-32752?

It affects 1 product.

Products include Freescout Freescout.

How do I fix CVE-2026-32752?

No fix has been published for CVE-2026-32752 yet. Limit exposure of the affected software until one is available.

Upgrade, and check permissions on every request on the server, not only in the interface. More about Missing authorization.

Is CVE-2026-32752 being exploited?

There is no known exploitation of CVE-2026-32752 in the wild and no public exploit code.

Sources

Also known as GHSA-wxg5-g9vv-v8g9.