# CVE-2026-4654: Missing authorization in Awesome Support – WordPress HelpDesk & Support Plugin

> Authenticated subscribers can access sensitive data from any support ticket by manipulating the ticket_id parameter due to missing authorization checks.

- **Severity:** Medium 5.3 (`CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N`)
- **Exploited in the wild:** Not known
- **Login needed:** Not needed
- **Attackable:** Over the internet
- **Victim action needed:** Not needed
- **Fix available:** No
- **Published:** 8 Apr 2026
- **Updated:** 8 Apr 2026
- **Also known as:** GHSA-57c8-xjxf-cqc2

## What is CVE-2026-4654?

CVE-2026-4654 is a medium-severity missing authorization vulnerability in awesomesupport Awesome Support – WordPress HelpDesk & Support Plugin, published on 8 Apr 2026. An attacker can exploit it over the internet without logging in, with no action from the victim.

### Official description

The Awesome Support – WordPress HelpDesk & Support Plugin plugin for WordPress is vulnerable to Insecure Direct Object Reference in versions up to, and including, 6.3.7. This is due to the wpas_get_ticket_replies_ajax() function failing to verify whether the authenticated user has permission to view the specific ticket being requested. This makes it possible for authenticated attackers, with subscriber-level access and above, to access sensitive information from all support tickets in the system by manipulating the ticket_id parameter.

Weakness: CWE-639 (Authorization Bypass Through User-Controlled Key)

## Which versions are affected by CVE-2026-4654?


## How do I fix CVE-2026-4654?

No fix has been published for CVE-2026-4654 yet. Limit exposure of the affected software until one is available.

## Is CVE-2026-4654 being exploited?

There is no known exploitation of CVE-2026-4654 in the wild and no public exploit code.

## Fix prompt for AI coding agents

```text
Check this codebase for CVE-2026-4654 and fix it if it is affected.

What it is: CVE-2026-4654 is a medium-severity missing authorization vulnerability in awesomesupport Awesome Support – WordPress HelpDesk & Support Plugin, published on 8 Apr 2026. An attacker can exploit it over the internet without logging in, with no action from the victim.
Exploitation: There is no known exploitation of CVE-2026-4654 in the wild and no public exploit code.

Affected product: awesomesupport Awesome Support – WordPress HelpDesk & Support Plugin. No package-level version data is available, so check the vendor advisory linked from the reference page.

Task:
1. Search the dependency manifests and lockfiles (for example package.json, package-lock.json, requirements.txt, poetry.lock, uv.lock, pom.xml, build.gradle, go.mod, Cargo.lock, Gemfile.lock) and any Dockerfiles for the affected packages, including transitive dependencies.
2. If an affected version is in use, upgrade it to the fixed version for its release line with the project's package manager, so the lockfile is regenerated. Prefer the smallest upgrade that fixes it.
3. If there is no fix, or the upgrade would break the build, do not guess: explain the risk and the safest workaround instead.
4. Run the tests and summarise what changed and why.
5. If nothing in the project is affected, say so and change nothing.

Reference: https://insights.sbomify.com/CVE-2026-4654/ (Markdown: https://insights.sbomify.com/CVE-2026-4654/index.md)
```

## Sources

- CVE record: https://www.cve.org/CVERecord?id=CVE-2026-4654
- NVD: https://nvd.nist.gov/vuln/detail/CVE-2026-4654
- OSV: https://osv.dev/vulnerability/CVE-2026-4654

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From sbomify Insights: https://insights.sbomify.com/CVE-2026-4654/
Summaries are generated and may contain mistakes; the official description above is the record.