{"answers":{"affected":"","exploited":"There is no known exploitation of CVE-2026-78355 in the wild and no public exploit code.","fix":"No fix has been published for CVE-2026-78355 yet. Limit exposure of the affected software until one is available.","what":"CVE-2026-78355 is a high-severity path traversal vulnerability in ((OTRS)) Community Edition, published on 12 Oct 2026. An attacker needs administrator access to exploit it, with no action from the victim."},"fix_prompt":"Check this codebase for CVE-2026-78355 and fix it if it is affected.\n\nWhat it is: CVE-2026-78355 is a high-severity path traversal vulnerability in ((OTRS)) Community Edition, published on 12 Oct 2026. An attacker needs administrator access to exploit it, with no action from the victim.\nExploitation: There is no known exploitation of CVE-2026-78355 in the wild and no public exploit code.\n\nAffected product: ((OTRS)) Community Edition. No package-level version data is available, so check the vendor advisory linked from the reference page.\n\nTask:\n1. Search the dependency manifests and lockfiles (for example package.json, package-lock.json, requirements.txt, poetry.lock, uv.lock, pom.xml, build.gradle, go.mod, Cargo.lock, Gemfile.lock) and any Dockerfiles for the affected packages, including transitive dependencies.\n2. If an affected version is in use, upgrade it to the fixed version for its release line with the project's package manager, so the lockfile is regenerated. Prefer the smallest upgrade that fixes it.\n3. If there is no fix, or the upgrade would break the build, do not guess: explain the risk and the safest workaround instead.\n4. Run the tests and summarise what changed and why.\n5. If nothing in the project is affected, say so and change nothing.\n\nReference: https://insights.sbomify.com/CVE-2026-78355/ (Markdown: https://insights.sbomify.com/CVE-2026-78355/index.md)","id":"CVE-2026-78355","markdown":"https://insights.sbomify.com/CVE-2026-78355/index.md","name":"CVE-2026-78355","record":{"aliases":["GHSA-mjfj-wgf2-r3pg","UBUNTU-CVE-2026-78355"],"analysis":{"component_type":"web_application","fix_type":"upgrade","impacts":["data_modify"],"network_reachable":"yes","non_default_config":false,"product_category":"OTRS ticketing system","requires_auth":"high_privilege","summary":"An authenticated administrator can delete files outside the intended directory via path traversal in the SendSupportBundle feature.","user_interaction":"not_required","vuln_class":"path_traversal"},"analysis_generated_by":"qwen3.8-flash-next","assigner":"OTRS","cpe":[],"cvss":{"score":8.7,"severity":"high","source":"cna","vector":"CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:C/C:N/I:H/A:H","version":"3.1"},"cwes":[{"id":"CWE-22","name":"Improper Limitation of a Pathname to a Restricted Directory"}],"description":"A path traversal vulnerability in the OTRS SendSupportBundle functionality allows an authenticated administrator to reference file paths outside the intended directory.\n\nThis may allow files accessible to the OTRS application process to be deleted. The vulnerability does not bypass operating system file permissions. On OTRS versions prior to OTRS 7, the effective permissions of the web server process are relevant. Starting with OTRS 7, access is limited by the permissions of the dedicated OTRS user. Files with overly permissive ownership or file system permissions may therefore also be affected.\n\nThe affected functionality may additionally attempt to include controlled files in a support bundle. However, support bundles are sent to a predefined OTRS support address, and direct disclosure of arbitrary files to the attacker has not been demonstrated.\n\nAn attacker therefore requires valid administrative access to exploit the vulnerable functionality. The primary demonstrated impact is the deletion of files outside the intended directory within the effective permissions of the OTRS application process.\n\nThis issue affects OTRS:\n\n  *  7.0.X\n  *  8.0.X\n  *  2023.X\n  *  2024.X\n  *  2025.X\n  *  2026.X before 2026.7.X\n\nPlease note that ((OTRS)) Community Edition 6.x and before are vulnerable. Products based on the ((OTRS)) Community Edition also very likely to be affected","ecosystems":[],"exploits":{"exploitdb":0,"first_seen":null,"github_poc":0,"max_poc_stars":null,"metasploit":0,"nuclei":0,"refs":[],"tier":"none_known"},"has_fix":false,"headline":"Path Traversal in SendSupportBundle allows File Deletion Outside the Intended Directory","id":"CVE-2026-78355","indexable":true,"kev":null,"kind":"cve","links":{"ecosystem":null,"product":null,"products":[],"type":"path_traversal","year":"2026"},"n_packages":0,"n_references":1,"next":{"headline":"Unauthenticated Disclosure of Agent Frontend Configuration","id":"CVE-2026-78356"},"packages":[],"prev":{"headline":"Missing authorization in Secure Connect Gateway (SCG) Policy Manager","id":"CVE-2026-78341"},"products":["((OTRS)) Community Edition","OTRS"],"published":"2026-10-12","related":[],"sources":[{"class":"attribution","licence":"CVE Terms of Use (MITRE)","name":"CVE List","prefix":"CVE"},{"class":"attribution","licence":"CWE Terms of Use","name":"CWE (MITRE)"},{"class":"attribution","licence":"FIRST CVSS licence","name":"CVSS (FIRST)"}],"ssvc":{"automatable":"no","exploitation":"none","technical_impact":"partial"},"state":"PUBLISHED","updated":"2026-10-15","vendors":["OTRS GmbH (former OTRS AG)"]},"summary":"An authenticated administrator can delete files outside the intended directory via path traversal in the SendSupportBundle feature.","url":"https://insights.sbomify.com/CVE-2026-78355/"}